Terms & Conditions

All work to be paid for on day of completion. If not, a charge of £200 will be added to the final bill and added every thirty days until the invoice is paid.

Disclaimer Notice
Work to be done as specified in a professional manner, to normally accepted industry standards. We are not responsible for acts of God, unavailable materials, work stoppage, riots, mischief or thefts which are outside of the contractor’s control.

Mold/fungus is a naturally occurring organism that we, as contractors, have no control over. The contractor will not be liable for recurrence/growth of any form or type of mold/ fungus.

A) Customer agrees and understands that access to the job site must be provided between 8am – 4.30pm or later Monday- Fri day. Also, some jobs may need access Saturday & Sunday for the duration of the job.

If at any time access is not available to the contractor for any reason, the customer agrees to reimburse the contractor for expenses incurred for travel and lost time at the rate of £25 per man hour per person and £1 per mile per vehicle.

B) Customer Responsibilities:
The customer will assume responsibility to remove from any and all work areas, all household and personal items (with the exception of large furniture such as sofas, beds), and store those items away from the work area for the duration of the job. The contractor will not be held liable for damage to any items not removed from the work area. All items remaining in the work area will be moved by the contractor and the customer agrees to pay the contractor a charge of £25 per hour per person to move these items. The contractor will not be held liable for any damage caused by moving any items.

Due to insurance regulations and safety procedures, the customer, and other contractors, workers, children, pets and other individuals will not enter the work area unless agreed upon by both the contractor and the customer.

If other contractors, workers, children, pets or individuals are to be present for the duration of the scope of work, the customer shall not schedule or permit such activities that will interfere with or prevent the timely and successful completion of work . The contractor shall not be held liable for any damage caused to its work by anyone other than the contractor and its employees.

The customer agrees to compensate the contractor at the rate of £25 per hour per person to correct all such damage.

C) The customer has the right to cancel this contract within 7 days of the start date of work. If the customer wishes to do so, they must complete a cancellation form which will be provided by the contractor. Upon receipt of the cancellation form, the contractor will return 100% of any deposit or property within 10 business days. The contractor will retain 10% of the total price if the contract is cancelled by the customer without the required notice period.

D) This contract may only be changed in writing. Additional work performed to be an extra charge above the total price stated within the scope of the agreed contract. Additional work to be approved by customer prior to commencing, by signature, on a change order form. If the contractor is on site at the agreed date and at the agreed time, but is unable to complete the contracted work due to circumstances beyond our control (such as inability to enter the worksite, other contractors being late with their portion of the job, or any other reason not directly the fault of the contractor), a £250 minimum charge shall apply.

If the job is partially completed, another appointment for completion shall also bear a minimum
£250 charge. This charge may be avoided by giving confirmed notice at least 48 hours prior to the scheduled appointment. ‘Confirmed notice’ shall be understood to be either an e-mail or text message. If there is no e-mail or text message as proof, the customer will be charged £250.

E) Promotion/advertising:
The customer authorises the contractor to display a sign for the duration of the job, and to use photographs taken at the jobsite for display, promotion and advertising, without compensation to the customer. This section will be void if not allowed by covenants, restrictions or exception in writing.

F) Inspection of completed work:
Upon substantial completion of work, the customer agrees to conduct an inspection of the work with the contractor. All defects and uncompleted items should be noted at this time. The inspection must occur under normal lighting conditions, without magnification, and from a normal viewing position, in accordance with industry standards.

G) All materials will be applied and/or installed according to the manufacturer’s specification.

H) All surface preparation, coating application, and/or installation shall meet or exceed industry standards. You are hiring an experienced, professional contractor. Elements of the job will meet or exceed normal allotted practices in the industry.

I) Once a colour is mixed we cannot refund the cost of paint or return to store if the colour is applied to the walls and the customer is not happy with the colour. All work is to be paid in full and any costs of materials and labour is chargeable to repaint walls. Colour cards to colour may vary as much as 10% and paint contractor is not liable for any non-satisfaction by the customer due to the colour. The customer must address this matter with the manufacturer directly.

J) Painting contractor for external work may need scaffolding erected. Details of a scaffolding company (name and phone number) will be supplied. Any bookings, payment or damage caused by scaffolder to finished painting work on dismantling of scaffolding is between the customer and scaffolding firm. Payment for scaffolding is not the painter’s responsibility.

K) Painting contractor is not responsible for damage to carpets outside the work area if customer,
tradesmen, pets, children, etc. have paint on their shoes from the work area which is closed off for work and safety purposes the painter is not liable.

L) If wallpaper is to be removed, all radiators must be removed to allow access and it is the customer’s responsibility to use an accredited plumber to do this. The painting contractor is not liable for leaks.

M) Warranty
Contractor warrants that all materials are industry standard or above quality. Labour is warranted for a period of two years. All product warranties will be effective upon payment for work completed. Contractor’s liability under a warranty claim shall not exceed the total price charged for the work performed. The customer shall make warranty claims immediately upon discovering defects or performance problems. In the event that the substrate or any prior coating fails beneath what the contractor has installed and/or applied, the contractor will not be held liable for the failure of the substrate or any coating. Failure to comply with the terms, conditions and payment schedule of this agreement will void all warranties.

Please read carefully